Online Dispute Resolution

ODR – what is it ? 

In order to promote e-commerce the EU wants consumers who buy a product or service online to be able to submit complaints to traders via an EU platform. That platform will then transmit the complaint to an alternative dispute resolution (“ADR”) entity to try to facilitate a solution. 

How do I Access This ODR Site? 

You can go to the ODR site by clicking this link: 

Who is this available to? 

If you are a consumer client and we have made a contract with you by electronic means you may be entitled to use the EU online dispute resolution service to assist with any contractual dispute you may have with us. 

If you have any questions about this please do not hesitate to contact us further on our main switchboard number or by contacting us by email on